Privacy Policy

Last updated: 02/10/2025

Generate Solar EV Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, request a quote, or contact us.

1. Who We Are

Generate Solar EV Ltd
Unit 2, Headstocks Industrial Park, Merchant Way, Nottingham NG16 1AA
Company Reg. No. 14618453
Email: info@generate-solarev.co.uk

Telephone: 0115 783 6409

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. What Information We Collect

When you use our website, quick quote forms, or contact form, we may collect the following information:

Personal identification details: name, email address, phone number.

Property details: address, type of property, roof size and orientation.

Energy information: electricity bills, usage patterns, half-hourly consumption data.

Technical data: IP address, browser type, operating system (via cookies, see section 8).

Communication records: any information you choose to provide in messages, calls, or emails.

3. How We Use Your Information

We use your data for the following purposes:

To provide you with an accurate solar, battery, or EV charging quotation.

To contact you regarding your enquiry or installation.

To analyse your energy usage and design systems tailored to your needs.

To fulfil legal or regulatory obligations (e.g. warranty registrations, finance agreements).

To improve our website and services.

We do not use your data for automated decision-making or profiling beyond providing system forecasts.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent – when you tick the consent box on our forms.

Contractual necessity – when we need your details to provide a quote, contract, or installation.

Legitimate interests – to respond to enquiries, maintain records, and improve our services.

Legal obligation – where we are required to retain data for tax, regulatory, or compliance purposes.

5. How We Share Your Data

We do not sell or rent your data to third parties. We may share your data with:

Trusted installation partners or subcontractors (where necessary for your project).

Finance partners (only if you request finance options).

Regulatory bodies (if required for compliance).

IT and website service providers who support our systems (under strict confidentiality).

All third parties are bound by data processing agreements to keep your data secure.

6. Data Retention

We keep your data only as long as necessary:

Enquiry data: up to 12 months if no contract is entered.

Customer data: for the duration of your warranty or service contract, plus 7 years for compliance.

Financial/contractual records: as required by law (typically 6–7 years).

7. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request erasure of your data (“right to be forgotten”).

Restrict or object to processing of your data.

Request a copy of your data in a portable format.

Withdraw consent at any time (this will not affect processing carried out before withdrawal).

To exercise these rights, please contact us at info@generate-solarev.co.uk.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience, analyse site traffic, and personalise content. You can set your browser to refuse cookies, though this may affect website functionality.

A full Cookie Policy is available [link to Cookie Policy page].

9. Data Security

We take data security seriously. All information is stored securely, with access limited to authorised staff. Data transmitted through our website is encrypted via SSL.

10. Complaints

If you have concerns about how we handle your data, please contact us at info@generate-solarev.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.